Easy, all Zidivo accounts start the same way, as a free trial. Simply go to https://my.zidivo.com/
to create an account. Click here to learn more
Everything you need to fully test every feature of the platform. The trial lasts for 30 days and includes 1GB of media storage as well as 5GB of streaming bandwidth. All features are available to use and you have full access to our streaming experts, which we encourage you to take advantage of.
No. All you need is an email address to create your account and begin your 30 day free trial. To make things even easier you can sign up with one click using your Google, LinkedIn or Windows account.
After 30 days your trial will end. Hopefully, during your trial period we've had a chance to talk to you about your streaming requirements. If not, and you haven't upgraded to one of our paid plans your account will be closed and your uploaded files deleted. You are always welcome to return and trial the platform again.
This is easily done from within your account. Simply go to your account settings and change your subscription level. This can be done at any time during the month. If you are upgrading this will take effect immediately and you will be charged pro-rata for the remainder of the month as well as the following month. If you are downgrading this will take effect at the end of the month and you will not be charged.
Each plan comes with a set amount of Storage
and a set cost for Overage
, measured in GB, is the amount of media files you have stored in your account.Bandwidth
is the amount of streaming you have done, also measured in GB, and is dependent on the quality of your stream, the amount of viewers you have and the duration of your stream. You can use the calculator on our pricing page
to estimate your usage.
If you go over what is included in your plan, you will be charged Overage
at the end of the month at the rate indicated on your plan. You can check your current usage at any point in your account dashboard
When you first upgrade from a free account you will be billed for the remainder of that month pro-rata (giving you a full months usage at a reduced cost) as well as for the following full month. Subscription renewal invoices will be raised in the middle of the month, due at the end of the month before the next billing cycle. Overage invoices are raised at the beginning of the month for the amount incurred in the previous month.
Yes. If you have a query regarding our billing process or an invoice needs to be amended, simply get in touch and we'll be able to help.